Frequent ask question from our customer, please agree this term and condition during purchase.
Q1: Do you had stock?
A1: Some of our product is pre-order basis. Advice to check with our sales representative before you place order (WhatsApp 016 – 6015151 Mr.Smoky, or click this link: www.wasap.my/60166015151 to chat with Smoky )
Q2: When can I receive my purchase?
A2: For ready stock, usually 3 to 5 working days, some time next day reach depend on courier services. For pre-order, usually 20-30 days, some 30-60 days. We usually will submit our order with supplier beginning of the month. Estimated reach your door step at the end of the month.
Q3: Where is your shop
A3: Our shop is in front of you. www.SmokyDiscount.com. We are eCommerce company and we only sell online. We don’t require to pay rental and utilities bill, this the reason we can sell cheaper compare to others.
Q4: Do you provide COD?
A4: We don’t do COD. Apologize as we had bad experience by doing COD. We only do POS even same region.
Q5: How to track my purchase in term of parcel shipment?
A5: We will provide you the tracking no (AWB Number) before we ship out the parcel. 99% of our parcel ship using POS Laju, you may track your parcel via http://www.poslaju.com.my/track-trace-v2/ , do check our frequent ask question
Q6: What if my parcel does not reach
A6: You may contact the respective courier service such as POS Laju (Pos customer service centre at 1-300-300-300) and provide them the tracking number, they will advice you your parcel status.
Once a while, in case no one sign off the delivery (no one at the destinate address), courier service will left a delivery arrangement notice. Customer require to contact the courier service to arrange the re-delivery or pickup at center, Smoky Discount will not responsibility if customer fail to arrange re-delivery/pickup with courier service.
Q7: What is my item broken when reach
A7: Please take a photo and send us. We usually practice send customer a photo on your purchase item before we pack and shipped, if the delivery cause the item broken, we require your photo as proof and claim from the respective courier services. This might take time, your patience is much appreciate and no worry, we will arrange a replacement after we claim the lost from the respective courier service.
Q8: What if manufacturing defect, I would like to request another replacement?
A8: Customer is require to take a photo of the item to ensure no damage on the product, ship back to SmokyDiscount. Any replacement shipping fees is require to bare by customer, customer may arrange your own courier company to pickup from us or we can assist to re-send with courier service charges.
Q9: What I must submit order on your website?
A9: We are 100% ecommence company. Standard procedure for ecommence is done all the transaction online. We require your personal detail and shipping address to be fill in during submit online. without a valid order number, we unable to process packing and delivery. Fail to do so, strictly no refund.
Q10: Why I require to submit my order in your website? Can’t I order directly from you via whatsapp or Private message?
A:10: SmokyDiscount is an ecommernce company, we request our customer to submit purchase Online, our intention is to let Malaysian to learn how to purchase Online. For some customer who don’t want to learn or lazy to do so, no worry, our friendly customer service will assist you to submit your order, just require to share us your email, we can assist to submit on behalf.
Q11: I am lazy person, can you help me submit order online?
A11: Yes we can help, please agree this term and condition and we can help to submit online by providing us name, email, contact, shipping address. We will provide you the order number after we submit. Note that no free accessories such as allen key will not provide with this purchase.
Q12: Why I had to submit order at your website? I already order with you over whatsapp/facebook?
A12: We invest few thousand ringgit to develop this e-commerce website, our objective is to let Malaysian learn how to purchase online. For customer who 1st time purchase from e-commerce or not clear, we can guide you step by step. For customer who are lazy to do so, we can help to submit on behalf
Term and Condition Apply
# Purchase 2 item onward from SmokyDiscount, you are entitle for a Free Gift, check with our friendly sales representative Mr Smoky
# For customer who does not submit order in SmokyDiscount.com are not entitle for free gift & free accessories such as Allen key